FAQ
The honest answers.
If your question isn't here, write to us. We answer everything ourselves.
FIRST ORDER
Use code STORY15 at checkout for 15% off your first order.
How do I get the 15% off?
Type STORY15 at checkout. Works on anything in the collection. One use per person — we trust you to keep it fair.
What fabric do you actually use?
No mystery numbers. Tees: 170–180 gsm cotton. Polos: 190–200 gsm double piqué. Sweats: 250 gsm. Hoodies: 300–320 gsm with brushed inside. Heavy enough to feel real, soft enough to wear all day.
How long does a custom order take?
Usually 5–10 working days from the moment you approve the mockup. If you need it faster, write to us — sometimes we can move things around.
Is there a minimum order?
For custom single pieces, no — you can order one. For bulk and business orders, the minimum is 10 pieces.
Can I see what it'll look like before I pay?
Always. We send you a digital mockup first. Nothing goes into production until you're happy with it. If you're not happy, we change it. Free.
What kind of printing do you do?
DTF for full-color, detailed prints. Embroidery if you want something more textured and lasting. We'll tell you which one suits your design — it's free advice.
Do you ship outside Finland?
Yes, anywhere in the EU. Free shipping on orders over €100. Within Finland it's usually 3–5 working days, EU 5–10.
What if I want to return something?
Collection items can be returned within 14 days, as long as they're unworn, unwashed, and in the original packaging. Custom orders can't be returned because they're made specifically for you — that's why we send the mockup first.
How do I place a custom order?
Fill in the Custom Order form, or just message us on WhatsApp. Tell us what you want, how many, and your idea. We reply within 24 hours with a price and a mockup.
How do I track my order?
You'll get a tracking number by email when it ships. If anything looks off or you just want an update, message us on WhatsApp — we'll check it ourselves.
What if something arrives wrong?
Write to us and tell us what happened. We'll fix it. We check every piece by hand before it ships, but mistakes happen — and when they do, we own them.
Still got a question? Ask us directly.